How may I assist you?
Working at a Hotel, in the Guest Services/Front Desk department, I get my share of stupid guests. However, sometimes I get questions or have scenarios that surpass even my comprehension of human idiocy. Presented for your enjoyment below are a few of the various incidents that have made me both laugh and cry over the last several months. Sadly, they are all true (if a bit paraphrased due to the lapse in time that has taken place between their occurrence and my recording them).
Me: We have a complimentary breakfast from 6:30-9:30 tomorrow...
Guest: Is that AM or PM?
Me: [I say this a lot] We have a complimentary breakfast from 6:30-9:30 tomorrow...
Guest: And that's free, you say?
Me: It is a complimentary breakfast...
Guest: [Gets indignant, as if I'm trying to swindle him] Yes, I'm sure we'll compliment each other very nicely, but how much is it?
Guest: I'd like a wake up call, please.
Me: Certainly; what time can I set that up for you?
Guest: Um...[pauses for about 15-30 seconds] I'm not sure. I'll have to get back to you on that one.
Me: Guest services. This is Matt, how may I assist you?
Guest: Yes, how do I place a wake-up call?
Me: Oh, just call the front desk.
Guest: Okay, can you transfer me?
Me: Actually, this is the front desk, what time would you like that for?
Guest: 7AM. Say could you transfer me back to Guest Services; I had a few questions for them.
There are more, but I am tired. Perhaps I shall grace you with them at a later time.


